Please see our Terms and Conditions for full details.

All duct supplies, fan boxes and plenums are made to order to specific sizes as specified by you, the customer.  Therefore all items made to order are exempt under the Consumer Contracts Regulations and are non-refundable.

For items that are not made to order you have 14 calendar days starting after delivery to cancel your order.  You are entitled to a full refund including your basic delivery charges.  If you have ordered multiple goods we are unable to refund delivery charges for part of an order.  To cancel your order you will need to complete and submit a cancellation form.

Goods are returned at your own expense to 5D Victoria Way, Newmarket, Suffolk, CB8 7SH.  We recommend that you obtain proof of posting and retain this until the refund has been processed.

Items must be returned in their original packaging and returned in a saleable condition.